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You’ll find the answers to some of our most frequently asked questions below. Simply select the relevant service. If you can’t find the answer you’re looking for, please get in touch and we’ll be happy to help.
What items are not allowed to be stored?
In the interests of everyone’s safety, storage of the following items is not permitted:
- Food or perishable goods – unless securely packed so protected from vermin
- Living plants or living creatures
- Combustible or flammable materials or liquids
- Explosives, weapons or ammunition
- Chemicals, radioactive materials, biological agents
- Toxic waste, asbestos or any other materials of a dangerous nature
- Items that emit any fumes or odour
- Illegal goods
- Compressed gases
Should you have any doubt about any item you are considering storing, please ask a member of our staff.
How can I pay for storage?
You can pay by cheque, credit/debit card or online. A popular option is to pay by direct debit if you are storing for a longer period of time.
Are my goods insured
We include £100 of insurance in the price we quote, although additional insurance is available. All goods in our storage facility are insured against most major risks – fire, theft due to forced entry, flood and water damage, impact by aircraft.
For our crate (mobile) storage, should your container be involved in an accident, either at our warehouse or whilst in transit, you will be covered. However, our standard liability does not cover damage to any of your items due to the manner in which they are loaded by you – containers will be subject to a small amount of movement, and as such, packing of fragile items should be made in such a manner as to prevent damage.
In many cases, household insurance may cover individual items against “accidental damage” whilst in store – it’s worth checking with your insurer.
Are there any hidden extras?
No! You simply pay for the storage you use (£100 insurance included).
For crate (mobile) storage, there’s an additional charge for any deliveries of containers made to your home using our mobile storage service and we have a simple access charge of £10 plus VAT for each access you make.
Be aware that other companies may sneak in extra charges or might include “initial discounts” where the price will rise after just a few weeks in store. You may also incur charges when you leave store, finding that you need to give several weeks’ notice, or even pay “out of store charges”. You won’t find hidden charges with us.
Do you offer any discounts?
We always try to offer each and every customer the best value for money – this is already reflected in our prices. We are aware that lots of storage businesses may offer a variety of discounts to start with but you will quickly discover that over a longer period of time your rental charges increase.
We’re happy to offer a 5% discount for payment of the first six months in advance and 10% for the first 12 months paid in advance.
How much notice do I need to give?
You only pay for the storage you use, but we usually ask for seven days’ notice to allow us time to close your account.
Do I need to book in advance?
We usually ask for a day’s notice before you want your storage to allow us to have the contract ready for when you arrive, but in the event of short notice we will always have some storage space available for you.
How do I load my container?
- Always use good quality boxes
- Always fill boxes to capacity to prevent boxes collapsing
- Heavy items e.g. Books, CDs and LPs should be packed into small boxes, making them easier to lift and carry
- Garden equipment should be cleaned before storing
- Always load the heavy items first and put the lighter items on top
- Never load heavy items onto soft furnishing
- Always place protective coverings on all furniture
- Always stack pictures and mirrors on their ends, never lay them flat
- Try to distribute the weight evenly (for crate/mobile customers only)
- Dismantle any furniture where possible to maximise your loading space
- Do not load wet/damp items
- Do not load essential items, e.g. keys and passports
It is advisable to make an inventory and you will need to know which unit to request should you need to access anything. Please don’t hesitate to get in touch if you need further advice.
Are my goods going to be safe?
Yes! We make every effort to ensure our warehouse is safe, clean and secure. Our site has 24 hrs digital CCTV and intruder and fire alarms linked to the police/fire services. All self-storage units are individually alarmed too.
Can anyone else access my storage?
We don’t mind anyone accessing your unit as long as you have provided us with written permission i.e. an email or letter. We will reserve the right to turn anyone away from accessing unless we are happy that they are approved and can provide identification.
Are there any minimum or maximum length storage periods?
There’s a minimum of one day and no maximum, which means that we charge you up until the day that you are in store providing you with fairest pricing policy we possibly can.
How big are the mobile storage trailers?
Our trailers aren’t big and easily fit it in to a double parking space or on to most driveways. We would ask that you either park some cars in the spot where you want the trailer to go or leave space on the driveway. The great benefit of this type of storage is that we deliver right up to your door so why not take advantage of this and make sure you clear the space to avoid any unnecessary carrying!
What happens if I want to cancel my storage?
Please let us know as soon as possible if you don’t wish to use the storage. We won’t make any cancellation charges but we would ask that you give us as much notice if you using the mobile trailer service as it will enable us to fulfil another booking if required.
Can Squab help me load my storage unit?
Unfortunately we are unable to provide you with assistance for unloading/loading the container, however we can provide you with a quotation for moving the goods in to store.
How long can you leave the mobile trailer with me?
We are happy to leave a container with you for up to day, normally making the collection no later than 1600 hrs on a weekday. At weekends, we like to pick the trailer up around 1300 hrs but we are able to make alternative arrangements to leave the container with you longer if need be.
If loading goods in to store, always make sure that you have everything ready to go before the container arrives, that way you can spend more time maximising your space in the container.
We don’t like leaving the trailer with you overnight due to security concerns for your possessions and our trailer.
Can I access my goods whilst in store?
You can access your storage 8am-8pm, seven days a week. However, for crate storage, please note that you’ll need to provide us with two working days’ notice before accessing your unit as we need to locate your container and put it in to one of our loading bays. There is a standard access charge of £10 plus VAT for each access and this simply covers the time it takes for us to move your container out of the store to the loading bays.
Where is the storage?
All storage is within an environmentally/humidity-controlled warehouse which is fire and intruder alarmed. We always encourage you to come and take a look at the warehouse – just drop in during our office hours, no need to phone ahead!
What’s the size of the storage?
Our self-storage units come in a range of sizes, from smaller locker size to double garage size. For specific dimensions, please get in touch.
Our crate (mobile) storage is one size, which is suitable for most household items, including large items of furniture. Container volume = 250 cubic feet (7.1 cubic meters). Height = 7ft (2.1m), Width 5ft (1.5m) & Height = 7ft (2.1m).
Handy hints for moving into store
Click here to view our handy hints for moving into store.
- What items are not allowed to be stored?
What should I do with my gas cylinders or flammable liquids?
Gas cylinders and/or flammable liquids cannot be transported in our vehicles as they are not covered under our insurance, so alternative arrangements will need to be made. Equipment such as garden mowers and chainsaws should be drained of all liquids beforehand.
Does your removal insurance cover any boxes I want to pack?
This is a tricky question but if you decide to pack the box yourself then we cannot guarantee how well you have packed it. So if the box is seen to make it from the collection address to the delivery address without any visible damage but something inside the box is broken then our removal insurance won’t cover that damage. However, if the box is dropped or damaged during transit e.g. a chair leg was to goes through the box and damages the contents then our removals insurance would provide cover as this comes down to the way we have loaded and transported the goods.
When do I pay for my removal?
We ask for a 30% deposit on booking and the final balance a few days prior to moving day. Please note, your payment is protected by the Advanced Payment Guarantee (APG) Scheme.
Will you place my furniture in my rooms of choice at the new property?
Yes! It is always best if you have a clear idea of where you want your furniture to be placed. Our staff will endeavour to arrange the rooms to your liking but will not have the time to continually rearrange your room.
Will you empty my loft?
Unless the loft has a fitted loft ladder and is boarded out and lit, our insurance does not cover our staff for this activity.
Do I need to unpack my chest of drawers?
Providing the unit is sturdy enough then light items such as clothing, bedding etc. can be left in. Please remove any books, magazines, breakable items etc. Self-assembly furniture does not respond well to moving so this type of furniture must only be moved while completely empty.
Do you dismantle and re-assemble my bed, wardrobe etc.?
We dismantle and reassemble standard sized beds. Unless agreed at the quotation stage all other items need to be dismantled and ready to move prior to our arrival. If agreed at the quotation stage our staff will carry out dismantling and re-assembling to the best of their ability. It is essential that we know what is required at the quotation stage to allow for the necessary resources and equipment to be provided.
How much notice do you require?
Bookings are taken on a first-come, first-served basis and the more notice, the better, but you would normally expect to book 7-14 days prior to moving day.
What areas do you cover?
The majority of our customers live in the Warwickshire area but we can carry out moves to anywhere in the world.
Moving tip and hints
- 5 steps to packing glassware
- 5 steps to preparing your home for viewings
- 10 tops tips for your small office move
- Key considerations before your office move
- 10 top tips for first-time home movers
- 5 steps to packing silverware
- How do I keep my new home secure?
- 5 steps to packing large china ornaments
- 5 steps to packing china dinner services
- 10 steps of moving works of art
- A Squab guide to British standards for domestic removals in the UK
- BAR’s Code of Practice
- Insurance information
- Moving checklist
What size are your vehicles?
We operate a range of vehicles from 3.5 ton vans up to 18 ton purpose built removal vehicles. Please let us know if there is difficult access at either address as this will allow us to plan your move with smaller vehicles or make the necessary arrangements to tranship your goods.
- What should I do with my gas cylinders or flammable liquids?
Can I leave my vehicle parked in your car park?
Yes. We have surveillance cameras on the site but this will be entirely at your own risk.
What type of driving licence do I need to hire a van?
You will need a UK category B driving licence.
How are checks made against my licence now the paper counterparts are invalid?
We’ll require your drivers summary which is obtained using the DVLA website “Share my Licence” facility. By following this online form you’ll receive a code which is valid for three weeks. You’ll need to bring a print out of this with you on the hire day. This code will be used, along with the last 8 digits of you licence number. Any endorsements will be confirmed and kept with the hire agreement. We can verify your details on your behalf by calling the DVLA premium rate number 0906 139 3837, however this is charged at 51p per minute. Please note – this should be done no more than three days’ prior to your first day of hire.
Do I need a clean driving licence to hire a van?
You are able to hire a van providing you have no more than three points on your licence in the last five years.
Is there a minimum or maximum age for hiring a van?
Yes, the age range for hiring one of our vans is 23-70 years old.
What happens if I cannot return the vehicle at the time specified?
If returned later than one hour you will be charged at the full rate of another days’ hire. If returned within the hour a £15.00 penalty will be applied. The reason for these charges is because it prevents other bookings that may have been made.
What do I do in the event of an accident?
Please follow the instructions from the vehicle pack in the glove compartment.
Is there a speed limit?
Yes – the vehicle is limited to 62mph/100km and 50mph on single carriage and dual carriage ways. Please note that due to the speed restriction it is illegal to drive in the outside lane of a motorway.
What is the height limit?
9ft 5” – there’s a height indicator in the van.
I have an old licence so do not have a photo ID card - can I still hire?
We prefer to have Photo ID card but we can accept a valid UK passport.
How do I arrange parking bay suspension?
It is usually the local council who deal with this matter. Telephone numbers are different for each area so it’s best to contact a telephone directory company for numbers in your area.
- Can I leave my vehicle parked in your car park?
How many bags at a time?
There is no limit.
What do you class as a bag/box size-wise?
Anything that is approximately 16kgs – so a book box, bankers box or bin liner for instance.
Can any plastic be shredded i.e. window envelopes?
Windowed envelopes are fine but plastic wallets and inserts can’t be shredded.
How much can each bag hold?
Can we watch the papers being shredded?
If you wish to come down and view the shredding go through the machine you can do so but please contact us in advance to arrange a mutually convenient time.
Do you collect the shredding?
We don’t usually collect the shredding, but you can deliver to any of our sites.
How much does a bag/sack cost to shred?
Each bag costs £5.00 including VAT to shred.
- How many bags at a time?