Advice Hub

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FAQs

You’ll find the answers to some of our most frequently asked questions below. Simply select the relevant service. If you can’t find the answer you’re looking for, please get in touch and we’ll be happy to help.

  • Storage
    • What items are not allowed to be stored?

      In the interests of everyone’s safety, storage of the following items is not permitted:

      • Food or perishable goods – unless securely packed so protected from vermin
      • Living plants or living creatures
      • Combustible or flammable materials or liquids
      • Explosives, weapons or ammunition
      • Chemicals, radioactive materials, biological agents
      • Toxic waste, asbestos or any other materials of a dangerous nature
      • Items that emit any fumes or odour
      • Illegal goods
      • Compressed gases

      Should you have any doubt about any item you are considering storing, please ask a member of our staff.

    • How can I pay for storage?

      You can pay by cheque, credit/debit card or online. A popular option is to pay by direct debit if you are storing for a longer period of time.

    • Are my goods insured

      We include £100 of insurance in the price we quote, although additional insurance is available. All goods in our storage facility are insured against most major risks – fire, theft due to forced entry, flood and water damage, impact by aircraft.

      For our crate (mobile) storage, should your container be involved in an accident, either at our warehouse or whilst in transit, you will be covered. However, our standard liability does not cover damage to any of your items due to the manner in which they are loaded by you – containers will be subject to a small amount of movement, and as such, packing of fragile items should be made in such a manner as to prevent damage.
      In many cases, household insurance may cover individual items against “accidental damage” whilst in store – it’s worth checking with your insurer.

    • Are there any hidden extras?

      No! You simply pay for the storage you use (£100 insurance included).

      For crate (mobile) storage, there’s an additional charge for any deliveries of containers made to your home using our mobile storage service and we have a simple access charge of £10 plus VAT for each access you make.

      Be aware that other companies may sneak in extra charges or might include “initial discounts” where the price will rise after just a few weeks in store. You may also incur charges when you leave store, finding that you need to give several weeks’ notice, or even pay “out of store charges”. You won’t find hidden charges with us.

    • Do you offer any discounts?

      We always try to offer each and every customer the best value for money – this is already reflected in our prices. We are aware that lots of storage businesses may offer a variety of discounts to start with but you will quickly discover that over a longer period of time your rental charges increase.

      We’re happy to offer a 5% discount for payment of the first six months in advance and 10% for the first 12 months paid in advance.

    • How much notice do I need to give?

      You only pay for the storage you use, but we usually ask for seven days’ notice to allow us time to close your account.

    • Do I need to book in advance?

      We usually ask for a day’s notice before you want your storage to allow us to have the contract ready for when you arrive, but in the event of short notice we will always have some storage space available for you.

    • How do I load my container?
      • Always use good quality boxes
      • Always fill boxes to capacity to prevent boxes collapsing
      • Heavy items e.g. Books, CDs and LPs should be packed into small boxes, making them easier to lift and carry
      • Garden equipment should be cleaned before storing
      • Always load the heavy items first and put the lighter items on top
      • Never load heavy items onto soft furnishing
      • Always place protective coverings on all furniture
      • Always stack pictures and mirrors on their ends, never lay them flat
      • Try to distribute the weight evenly (for crate/mobile customers only)
      • Dismantle any furniture where possible to maximise your loading space
      • Do not load wet/damp items
      • Do not load essential items, e.g. keys and passports

      It is advisable to make an inventory and you will need to know which unit to request should you need to access anything. Please don’t hesitate to get in touch if you need further advice.

    • Are my goods going to be safe?

      Yes! We make every effort to ensure our warehouse is safe, clean and secure. Our site has 24 hrs digital CCTV and intruder and fire alarms linked to the police/fire services. All self-storage units are individually alarmed too.

    • Can anyone else access my storage?

      We don’t mind anyone accessing your unit as long as you have provided us with written permission i.e. an email or letter. We will reserve the right to turn anyone away from accessing unless we are happy that they are approved and can provide identification.

    • Are there any minimum or maximum length storage periods?

      There’s a minimum of one day and no maximum, which means that we charge you up until the day that you are in store providing you with fairest pricing policy we possibly can.

    • How big are the mobile storage trailers?

      Our trailers aren’t big and easily fit it in to a double parking space or on to most driveways. We would ask that you either park some cars in the spot where you want the trailer to go or leave space on the driveway. The great benefit of this type of storage is that we deliver right up to your door so why not take advantage of this and make sure you clear the space to avoid any unnecessary carrying!

    • What happens if I want to cancel my storage?

      Please let us know as soon as possible if you don’t wish to use the storage. We won’t make any cancellation charges but we would ask that you give us as much notice if you using the mobile trailer service as it will enable us to fulfil another booking if required.

    • Can Squab help me load my storage unit?

      Unfortunately we are unable to provide you with assistance for unloading/loading the container, however we can provide you with a quotation for moving the goods in to store.

    • How long can you leave the mobile trailer with me?

      We are happy to leave a container with you for up to day, normally making the collection no later than 1600 hrs on a weekday. At weekends, we like to pick the trailer up around 1300 hrs but we are able to make alternative arrangements to leave the container with you longer if need be.
      If loading goods in to store, always make sure that you have everything ready to go before the container arrives, that way you can spend more time maximising your space in the container.
      We don’t like leaving the trailer with you overnight due to security concerns for your possessions and our trailer.

    • Can I access my goods whilst in store?

      You can access your storage 8am-8pm, seven days a week. However, for crate storage, please note that you’ll need to provide us with two working days’ notice before accessing your unit as we need to locate your container and put it in to one of our loading bays. There is a standard access charge of £10 plus VAT for each access and this simply covers the time it takes for us to move your container out of the store to the loading bays.

    • Where is the storage?

      All storage is within an environmentally/humidity-controlled warehouse which is fire and intruder alarmed. We always encourage you to come and take a look at the warehouse – just drop in during our office hours, no need to phone ahead!

    • What’s the size of the storage?

      Our self-storage units come in a range of sizes, from smaller locker size to double garage size. For specific dimensions, please get in touch.

      Our crate (mobile) storage is one size, which is suitable for most household items, including large items of furniture. Container volume = 250 cubic feet (7.1 cubic meters). Height = 7ft (2.1m), Width 5ft (1.5m) & Height = 7ft (2.1m).

    • Handy hints for moving into store

      Click here to view our handy hints for moving into store.

  • Removals
  • Van Hire
  • Shredding